便り · Help

Quiet questions, answered.

Everything about your solid perfume — the scent, the ritual, and getting it to your door.

The scent

How long does the scent last?

On skin, our balms sit close-to-body for 3–5 hours and leave a soft dry-down that can linger up to 8. Because the formula is oil-based, the scent stays intimate rather than filling a room.

Is it kind to sensitive skin?

Yes. The base is organic beeswax, jojoba, shea and cocoa butter — with no alcohol, parabens, or synthetic fixatives. If you're new to solid perfume, a small patch test on the inner wrist is a good idea.

Is it cruelty-free?

Always. No animal testing, ever. Our beeswax comes from small Japanese and European apiaries that practise sustainable hive management.

Wearing it

How do I apply a solid perfume?

Warm the balm with a fingertip for a second, then press — don't rub — onto your pulse points: the wrists, behind the ears, the base of the throat. A little goes a long way; reapply through the day whenever you'd like to bloom the scent again.

How should I store it?

Keep your compact out of direct sunlight and below 25°C / 77°F — a bedroom drawer is perfect.

My compact softened in the heat — is it ruined?

Not at all. Let it rest in a cool spot overnight and it firms back to its original texture without losing any scent.

Can I travel or fly with it?

Yes. A solid perfume isn't a liquid, so TSA and EASA liquid rules don't apply — it tucks into a coat pocket or the corner of a carry-on.

Orders & delivery

When will my order ship?

Every compact is hand-poured in small batches and ships within 1–2 business days. You'll get a confirmation with tracking as soon as it's on its way.

Returns & care

What's your return policy?

Because solid perfume is an intimate, skin-contact product, we can't accept returns or cancellations once an order has shipped — it's a matter of hygiene. We know choosing a scent unsniffed is a leap, so our scent notes, reviews, and support team are here to help you choose with confidence before you buy.

What if my order arrives damaged?

Reach out right away with a photo and we'll make it right — a replacement or a refund, no fuss.

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